Cases · Climate systems, servicing · Bitrix24
How to put a service centre in order
Di&Trade Engineering SRL installs air conditioning, ventilation and heating systems. We automated their service centre so that customers are served faster and better.
The work
What we did
We laid everything out
We studied how the service centre works and drew the process map. That helped find the weak spots before any automation.
We connected the phone system
Every call lands in the system, no customer is left without an answer.
Requests became tasks
Customer requests turn automatically into tasks for the right specialists.
We built sales funnels
Separate funnels for servicing and for repairs.
We simplified managing the crews
The dispatcher can see which engineers are free and assigns the jobs.
We set up monitoring
You can see how the work is going and keep an eye on deadlines.
The outcome
What changed
Field servicing breaks down at dispatching. That is what we fixed first.
It got better for customers
Requests are handled faster and problems solved better.
It got clearer for the company
The processes became transparent and manageable.
It got easier for the staff
The work became clearer.
Similar cases
One step
A review of your situation — 30 minutes
We will look at what you have now in advertising, CRM and analytics and tell you plainly: whether you need The Ring or one service is enough. No slide decks, no obligations.
What happens next
- We call you back during working hoursUsually within an hour. If it is awkward to talk — we write instead.
- We ask a few questionsWhat you have now, what does not work, which numbers you count as a result.
- We tell you straightWhat is worth doing first, how long it takes and whether you need us at all.
Would rather not leave your number — call us: +40 764 671 177 We answer during working hours.