amoCRM and GDPR · Romania
You cannot say where your database sits. Under GDPR that is a problem.
GDPR sets strict rules on transferring data outside the European Union, and Romania has applied them since 2018. amoCRM stores data in Russia, which the EU does not recognise as a country with an adequate level of protection. Kommo does not disclose its storage region at all: its policy reserves the right to keep data «anywhere in the world, including the USA».
What the law requires
It is not a matter of convenience, it is one of liability
Transferring data outside the EU is regulated
A separate chapter of GDPR sets out when data may be transferred outside the European Union: under an adequacy decision, under appropriate safeguards, or in the cases listed explicitly.
It is not the vendor who answers, it is you
The controller of your customers’ personal data is your company. The questions will go to it, not to the CRM’s developer.
The problem is not the quality of amoCRM
The system itself is decent and we have worked with it. The question is purely where the database physically sits and whether there are grounds to send it there.
A decision has to be made
Three options, and one of them is to do nothing
Stay on amoCRM risky
You will have to prove the transfer is lawful yourself: obtain a data processing agreement, standard contractual clauses and a list of sub-processors from the vendor, then assess the transfer risks. Kommo publishes none of this — you will have to request it. It is the controller who answers to the regulator, that is you, not the vendor.
Move to Bitrix24 what we suggest
The cloud with a data centre in Frankfurt, or the on-premise version on your own server. Functionally the system covers the same ground and more, and the hosting question disappears entirely.
Look for another system
A workable option if you find a suitable one hosted in the EU or at your premises. We will say honestly if Bitrix24 is overkill for your task — moving for the sake of moving makes no sense.
A detailed breakdown of the two Bitrix24 hosting options — the cloud with data in Frankfurt and the on-premise version on your own server — is on the Bitrix24 page.
What we move
Everything the sales team works with every day
Deals
With every field, amount, date and the current stage.
Contacts and companies
Together with the links between them and the history of interactions.
Message history
Emails and messages, attached to the right deals and contacts.
Tasks and notes
Including the open ones — so the team does not lose work in progress.
Files
Contracts, invoices and quotes from the cards.
Deal stages and automations
We recreate the logic: stages, access rights, automatic actions and notifications.
How the move goes
Five steps, and sales never stop
We look at what you have
We export the structure: which stages, fields, automations and integrations are actually used. Some of them usually turn out to be dead — there is no point moving those.
We build the new system
We configure Bitrix24 around your processes. We do not copy amoCRM one to one: whatever was a workaround gets fixed at this step.
We migrate the data
First a trial migration onto a copy, and we reconcile the numbers. Only then the real one.
We switch over and train
We run both systems side by side for a while so nothing is lost. We show the team where everything lives.
We keep supporting
Small things always surface in the first weeks. We answer and fix them.
Honestly
What will still be unpleasant about the move
- The interface is different. Bitrix24 is denser and at first glance harder than amoCRM — the team will grumble for the first weeks, that is normal and it passes.
- Some custom development will have to be rebuilt rather than moved. Sometimes that is for the better, but it is work.
- A perfect migration of message history does not exist: something will land in the wrong card. We check it on the trial run, but promising 100 % would be a lie.
We say this upfront so that it is not a surprise a month later. If the review shows it is too early for you to move, we will say so.
One step
A review of the move — 30 minutes
We will look at what you have configured in amoCRM, estimate the scope of the migration and name the timings. We will say plainly if some automations are easier to rebuild from scratch.
What happens next
- We call you back during working hoursUsually within an hour. If it is awkward to talk — we write instead.
- We ask a few questionsWhat you have now, what does not work, which numbers you count as a result.
- We tell you straightWhat is worth doing first, how long it takes and whether you need us at all.
Would rather not leave your number — call us: +40 764 671 177 We answer during working hours.